WC99 Privacy Policy — How We Protect Your Data

01 Introduction

WC99 ("Platform", "We", "Us") is committed to protecting the privacy and personal data of all players who use our platform. This Privacy Policy explains in straightforward terms what information we collect, why we collect it, how it is used and stored, and what rights you have as a user of WC99.

This policy applies to all interactions with WC99, including use of the website at wc99.vu, the WC99 mobile application, and any communications with our customer support team. By registering an account and using WC99, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

If you do not agree with any part of this policy, you should not create an account or continue using the platform. If you have questions about how your data is handled, you can contact us at any time via the details provided at the end of this document.

02 Data We Collect

WC99 collects personal data from you through several channels — directly when you register and use the platform, automatically through your interaction with the site, and from payment processors when you make deposits or withdrawals. The categories of data we collect include:

We do not knowingly collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

WC99 uses the personal data we collect for the following specific purposes. We only process your data where we have a legitimate reason to do so — either because it is necessary to fulfil our agreement with you as a registered player, because we have a legal obligation, or because it is in our legitimate interest to do so while not overriding your rights.

• To create and manage your WC99 player account.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• To verify your identity as part of our Know Your Customer (KYC) process.
• To detect and prevent fraudulent activity, money laundering and abuse of platform promotions.
• To provide customer support and respond to your queries or complaints.
• To send you important account notifications such as deposit confirmations, withdrawal updates and security alerts.
• To monitor responsible gaming indicators and contact you if we identify patterns that suggest problem gambling behaviour.
• To analyse platform usage and improve the WC99 website and mobile application experience.
• To enforce our Terms and Conditions and other platform policies.

04 Payment Information

When you make a deposit or withdrawal on WC99, your transaction is processed through a third-party payment gateway. The specific gateway used depends on the payment method you select — JazzCash, Easypaisa, Raast, bank transfer or card payment.

WC99 does not store full card numbers, CVV codes, JazzCash PINs or Easypaisa PINs on its own servers. Payment processing is handled by the relevant payment provider under their own security protocols. WC99 retains a record of transaction amounts, dates, payment method types and transaction reference numbers for account management and dispute resolution purposes.

• All transactions are recorded in PKR and stored securely within your account transaction history.
• Transaction records are retained for a minimum period as required for financial and compliance purposes.
• In the event of a disputed transaction, WC99 may share relevant transaction data with the payment provider to resolve the matter.

05 Data Sharing

WC99 does not sell, rent or trade your personal data to any third party. We may share your data with trusted third parties only in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share necessary transaction data with JazzCash, Easypaisa, Raast and other payment gateways.
• Game Providers: Some casino game providers may receive anonymised or pseudonymised session data to deliver their games correctly within the WC99 platform.
• Identity Verification Services: For KYC compliance, we may use third-party verification services to cross-check identity documents you submit.
• Legal and Regulatory Obligations: WC99 may disclose your data if required to do so by a court order, legal process or applicable law. In such cases, only the minimum necessary data will be shared.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant data may be shared with appropriate investigative bodies.
• Business Transfers: If WC99 undergoes a merger, acquisition or asset sale, your data may be transferred to the new entity, which will be bound by this policy or an equivalent one.

All third parties with whom WC99 shares data are required to handle it in a manner consistent with applicable data protection standards and are prohibited from using it for purposes beyond what is strictly necessary.

06 Data Storage & Security

WC99 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration or destruction.

• All data in transit between your device and WC99 servers is encrypted using SSL/TLS protocols.
• Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access to player data within the WC99 organisation is restricted on a need-to-know basis. Staff accessing player data are bound by confidentiality obligations.
• WC99 conducts regular internal reviews of its data handling practices and security infrastructure.
• In the unlikely event of a data breach that affects your personal information, WC99 will notify affected players as soon as practicable and take immediate steps to contain and investigate the incident.

07 Cookies & Tracking

WC99 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help us deliver a better platform experience. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate as intended.
• Analytics Cookies: Used to understand how players navigate the platform — which pages are visited, which games are popular, how long sessions last. This data is used in aggregate and anonymised form to improve the WC99 experience.
• Security Cookies: Help detect and prevent fraudulent activity and protect your account from unauthorised access attempts.
• Preference Cookies: Remember your platform settings and preferences so you do not have to reconfigure them on each visit.

You can manage or disable cookies through your browser settings. Note that disabling certain essential cookies may affect the functionality of the WC99 platform, including your ability to log in and place bets.

08 Data Retention

WC99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required for legal, financial and compliance purposes. Specific retention periods are determined by the type of data held:

• Account and identity data is retained for the duration of your account and for a minimum period following account closure to meet financial record-keeping obligations.
• Transaction records are retained for a minimum period to comply with financial regulations and to resolve any potential disputes.
• Customer support communications are retained for a reasonable period to maintain a record of interactions and assist with any follow-up queries.
• KYC documents are retained for the period required by applicable compliance standards and are securely deleted thereafter.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Rights

As a WC99 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your request and we will respond as quickly as possible.

• Right of Access You can request a copy of the personal data WC99 holds about you. We will provide this in a clear, readable format.
• Right to Rectification If any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can also update basic account information directly through your account settings.
• Right to Erasure In certain circumstances, you can request that WC99 delete your personal data. Note that this right may be limited where we are required to retain data for legal or compliance reasons.
• Right to Object You have the right to object to the processing of your data for direct marketing purposes at any time. You can also object to other forms of processing where our legitimate interest is the legal basis.
• Right to Data Portability Where processing is based on your consent or a contract with you, you can request that your data be provided to you in a structured, machine-readable format.
• Right to Restrict Processing In certain circumstances you can request that WC99 limit how it uses your data while a dispute or investigation is ongoing.

10 Minors

WC99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player account has been created by a person under 18, the account will be closed immediately and any data held in connection with that account will be deleted in accordance with our retention policy.

If you are a parent or guardian and you believe a minor has created a WC99 account using their details or yours, please contact our support team immediately so we can investigate and take appropriate action without delay.

11 Changes to This Policy

WC99 may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to our platform, or changes in applicable regulations. When we make significant changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

It is your responsibility to review this Privacy Policy periodically. Continued use of the WC99 platform after any changes have been published and the effective date has passed constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way WC99 handles your personal data, our support team is available around the clock. We aim to respond to all data-related requests within a reasonable timeframe.